This privacy policy applies between you, the user of this website, and Redington, the owner and provider of this website.

Redington Gulf (including its subsidiaries, and affiliates across the Middle East & Africa) is committed to respecting your privacy and choices while using our website. The statement highlights our privacy practices regarding Personal Information that we hold about you.

Purpose

Redington Gulf (including its subsidiaries, and affiliates across the Middle East & Africa) (“Redington, “We” or “Us”) values and respects your personal information and is fully aware that you trust us with the information. This privacy policy (“Policy”) defines what information is collected, what we intend to do with it, and your rights about such information.

This Policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your data and how we will treat it. Unless otherwise required to do so by law, we will only process your data with your consent, for the practices described in this Policy. Your consent will not be used to process your data for any other reason unless you explicitly consent to process it for other purposes and you have the right to withdraw your consent at any time.

Information we collect about you 

We collect and store the following personal information:

Information you provide us (whether via the website, phone, email, or otherwise) such as name, address, email address, contact information, and (depending on the service used) sometimes financial and credit card information and transaction data such as products or services purchased from us; and

Information we collect about you such as computer sign-on data, statistics on page views, traffic to and from the website, web log information, responses to advertisements, the Internet Protocol (“IP”) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform and other similar information.

We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

Nor do we collect any information about criminal convictions and offenses. This website is not intended for children and we do not knowingly collect data relating to children. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Use of the information 

We will only use your data with your consent or when the law allows us to. Most commonly, we will use your data in the following circumstances:

Consent

 Where we have your consent to use your personal information for a particular activity. For example, where you consent to us sharing with you special offers that we think may be of interest.

Performance of a Contract

In case we need to perform the contract we are about to enter into or have entered into with you. For example, to take payment from you for products or services or arrange delivery of a product or service to you.

Legal Obligation

In case we need to comply with a legal obligation that we have. For example in some countries, we may be required to provide your personal information to customs authorities concerning delivery of products to you.

We will use your personal information

• To provide our services, deliver our product, or otherwise carry out our obligations arising from any contracts entered between you and us

• To notify you about changes to our service

• Resolve disputes, collect fees, and troubleshoot problems

• Encourage safe trading and enforce our policies (including but not limited to this Policy

• Customize users’ experience, measure interest in our services, improve our services, and inform users about services and updates

• Do other things for users as described when we collect the information

Disclosure of information 

You agree that we have the right to share your personal information with any member of the Redington group, which means our subsidiaries, our ultimate holding company, and its subsidiaries including but not limited to Redington India and Ensure Services (“Redington Group”).

Selected third parties including: 

Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you; Analytics and search engine providers that assist us in the improvement and optimization of our website; and Credit reference agencies to assess your credit score where which is a condition of our entering into a contract with you. 

We require all third parties to respect the security of your data and to treat it by the law. We do not allow our third-party service providers to use your data for their purposes and only permit them to process your data for specified purposes and by our instructions. 

We may also disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other’s rights, or protect anyone’s rights, property, or safety. We may also disclose your personal information if we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets and such personal data may be one of the transferred assets. 

If you wish to receive marketing communications from us or our third-party advertising partners, you must indicate your preference by following the directions provided with the communication. The communication will also describe how to stop receiving marketing materials after your consent has been given. 

You may not use our website or communication tools to harvest addresses, send spam, or otherwise breach our Terms of Use or this Policy. We may automatically scan and manually filter email messages sent via our communication tools for malicious activity or prohibited content. If you use our tools to send content to a friend, we don’t permanently store your friends’ addresses or use or disclose them for marketing purposes. To report spam from other users, please contact us at the details below.

Transfer of your information 

The data that we collect from you may be transferred to, and stored at, destinations in the United Arab Emirates and other countries that may be outside of your country of residence. Some of these countries are subject to different standards of data protection than your country of residence. 

It will also be processed by staff operating inside or outside the UAE who work for us or one of our suppliers. This includes staff engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. By submitting your data, you agree to this transfer, storing, or processing.  Please contact us if you want further information on the specific mechanism used by us when transferring your data.

Retention of Data 

We will only retain your data for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. We may retain your data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship with you. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 

In some circumstances you can ask us to delete your data: see your rights below for further information. In some circumstances, we will anonymize your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Controls in place 

We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions and they are subject to a duty of confidentiality. 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted to protect your personal information against unauthorized access and disclosure. 

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. 

Although we will do our best to protect your data, we cannot guarantee the security of your data during transmission, which is at your own risk. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your rights 

Under certain circumstances, you will have rights under data protection laws with your data, which may include the right to:

Object to processing of your data for direct marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If at any time you wish to have your information updated or removed from our active marketing databases, please contact us (at the details below) or click the unsubscribe link on any communication.

Request access to your data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request the erasure of your data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your data. This enables you to ask us to suspend the processing of your data in the following scenarios:

• If you want us to establish the data’s accuracy

• Where our use of the data is unlawful but you do not want us to erase it

• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims

• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it

Third Party Sites 

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Revisions to our Policy 

We reserve the right to revise this Policy from time to time. Any such changes will be posted on this page and we strongly suggest that you visit and review our Policy periodically to make sure you understand how the information you provide will be used.

Limitations on Liability

In no event will the Redington group or its affiliates, licensees, or any party involved in creating, producing, or delivering the website or its products or services be liable in any manner whatsoever for any incidental, consequential, indirect, special, or punitive damages arising out of your access, use or inability to use the website, or in connection with any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure (including loss of profits, loss of business or data, business interruption, and damages that result from the inaccuracy of the information or inconvenience, delay, or loss of the use of the website). The foregoing limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Redington, Redington Group, its affiliates, or any other party has been advised of the possibility of such damages.

Contact Us

Questions, comments, and requests regarding this policy are welcomed and should be addressed to:

The Legal Department

Redington Gulf FZE

Plot S30902, PO Box 17266, Jebel Ali Free Zone, Dubai, UAE

email: prasanth.p@redingtongroup.com

Phone number: +971 4 516 1000